Terms & Conditions

VAT and working-dog food

VAT is charged where applicable. Certain products offered for sale exclusively as food for working dogs may qualify for zero-rating under UK VAT rules. When purchasing a product clearly identified as working-dog food, you confirm that it is being purchased for a working dog. This confirmation does not alter the VAT treatment of any product that is otherwise subject to VAT. Prices shown at checkout include VAT where applicable.

Courier Deliveries and Local Deliveries

We use a next day delivery service Mainland UK.

Delivery areas, charges, minimum orders and available dates are shown on our Delivery & Collection page and at checkout. Delivery availability may be affected by stock, weather, bank holidays and circumstances outside our reasonable control. Please check the current information before ordering.

If your frozen order arrives damaged, excessively defrosted or otherwise unsuitable, please contact us as soon as possible with your order number and photographs so we can investigate. Nothing in these terms affects your statutory rights where goods are faulty, damaged or not as described.

Delivery & Collection >

Click and Collect

So, here’s how it works:

1. Place your order online.
2. As soon as your order is placed, we will be getting this ready.
3. Choose your collection date at checkout
4. Collect your order on your chosen collection date.
5. Collect anytime within our opening hours.
6. Orders placed after 12noon, may not be ready until the following day.

Click-and-collect address and opening times:

Unit 2 Pan Freight Depot, Harlestone Road, Northampton, Northamptonshire, NN5 6NU
Monday 8.30 – 5.30pm
Tuesday 8.30 – 7.00pm
Wednesday 8.30 – 5.30pm
Thursday 8.30 – 5.30pm
Friday 8.30 – 5.30pm
Saturday 9 – 5pm
Sunday Closed

Closed All Bank Holidays.

Please note,

From the time you receive your order confirmation, you have 2 days to collect your order.
Click & Collect has a £1.50 preparation fee for picking and storing the order.
Orders that aren’t collected within this period will be subject to a £10 restocking fee.

If you have any questions please telephone the shop on 01604 859021.

RECURRING PAYMENTS WITH FUTUREPAY

You have the convenience of cancelling subscriptions directly from your My Account page on WooCommerce. If you have any questions or issues, please contact us directly. We offer various options for subscription payment frequencies, including weekly, every 2 weeks, every 3 weeks, every 4 weeks, every 5 weeks, and every 6 weeks. The billing term of each subscription remains in effect until either the customer or the store owner opts to cancel or suspend the subscription.

PRICES AND PRODUCT INFORMATION

We reserve the right to amend product prices, delivery charges, promotions, and product information at any time without prior notice. Prices displayed on the website are subject to change and may vary from time to time. The price payable for goods will be the price displayed at the time your order is placed and confirmed.

Frequently Asked Questions

Read FAQs

Refund and Return Policy

If you have any problems with your order or if any of the items are unsatisfactory, please get in touch with us. We will do our best to resolve the issue quickly and efficiently.
Please note that we are unable to accept returns of frozen, raw or other perishable goods, as these are exempt from the right to cancel under the Consumer Contracts Regulations. This does not affect your statutory rights if the goods are faulty, damaged or incorrectly supplied.

FOR ONLINE PURCHASES

For eligible non-perishable goods purchased online, you must tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods.

Unless the goods are faulty, damaged or not as described, you are responsible for the cost of returning them. Please take reasonable care of returned goods and package them securely.

We will issue any refund due within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier. Where required, the refund will include the cost of our standard delivery option.

Frozen, raw and other perishable goods are excluded from change-of-mind cancellation rights. This does not affect your statutory rights if goods are faulty, damaged or not as described.

The cost of returning non-faulty items is the customer’s responsibility. Original delivery charges are non-refundable unless the item is faulty, incorrectly supplied, or we are required by law to refund them.

It is your responsibility to take reasonable care of the goods before they are returned to us. Items must be packaged adequately to protect against damage in transit. If goods are returned damaged or have deteriorated due to inadequate packaging or handling, we reserve the right to make a deduction from any refund to reflect the reduction in value.

Once the returned goods have been received and inspected, any refund due will be processed to the original payment method within 14 days.

If an item is faulty, damaged, or not as described, please contact us as soon as possible. We will arrange an appropriate remedy, which may include a replacement, repair, refund and, where applicable, reimbursement of reasonable return postage costs.

Refunds cannot be given where the incorrect shipping option has been selected by the customer at checkout.

PURCHASES MADE IN PERSON

We are unable to offer refunds on goods purchased in person from our shop or any other retail outlet simply because they are no longer required or you have changed your mind.

This does not affect your statutory rights if goods are faulty, damaged or not as described.