Do you do returns and refunds?

For Online Purchases:
You may request a refund for any non-frozen, non-perishable goods within 30 days of purchase. Once you request a refund, you must return the goods within 14 days, including the original packaging, at your own expense.

It is your responsibility to ensure the goods are handled with care before returning them. They must be adequately packaged to prevent damage and arrive in a saleable condition. If the items are damaged or show signs of wear, we will deduct the appropriate amount from your refund based on the reduction in value.

All payments, including postage or carriage fees, will be refunded within 30 days, minus any applicable costs under this agreement.
This policy does not affect your statutory rights, such as in cases where goods are faulty or inaccurately described.

Please note: Refunds cannot be provided for incorrect shipping selections made at checkout after payment has been processed.

For In-Person Purchases:
We do not offer refunds for goods purchased in person from our store or any other outlet if the item is no longer wanted or if you have simply changed your mind.
This policy does not affect your legal rights, such as where goods are faulty or inaccurately described.